# Heap: Latency in integration events impacting PA customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-25 23:45 UTC · Resolved: 2025-08-26 00:53 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Integrations - Sources
- [Vendor status page: https://stspg.io/87ylm7581h5f](https://stspg.io/87ylm7581h5f)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2025-08-25 23:45 UTC: We are rolling out a fix for the latency that is currently impacting integration events. New events from third-party sources may take longer to appear in Heap at this time. No data has been lost.
- **monitoring** 2025-08-26 00:14 UTC: A fix has been implemented and we are monitoring latency as it begins to recover.
- **resolved** 2025-08-26 00:53 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/wsymrydn8tjn · Markdown: https://rewindex.com/company/heap/incidents/wsymrydn8tjn.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/wsymrydn8tjn · Generated 2026-10-18T10:32:48.102Z