# Heap: Query failures and degraded performance for some customers

> Heap status incident “Query failures and degraded performance for some customers” on 2018-06-08: impact minor (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/wn4t83h8q365
Last updated: 2018-06-09T00:01:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-06-08 22:50 UTC · Resolved: 2018-06-09 00:01 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/wn4t83h8q365](https://status.heap.io/incidents/wn4t83h8q365)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2018-06-09 00:01 UTC: This issue has been resolved. The app is working as normal and data collection is unaffected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2018-06-08 22:50 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/wn4t83h8q365
- Citation: Heap, “Query failures and degraded performance for some customers” (2018-06-08 22:50 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/wn4t83h8q365 (CC BY 4.0).
- Markdown link: `[Heap: Query failures and degraded performance for some customers (2018-06-08)](https://rewindex.com/company/heap/incidents/wn4t83h8q365)`


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Canonical: https://rewindex.com/company/heap/incidents/wn4t83h8q365 · Markdown: https://rewindex.com/company/heap/incidents/wn4t83h8q365.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/wn4t83h8q365 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:11:11.057Z