# Heap: Heap Connect Syncs: Possibility Of Stale Data (EU Only)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-30 14:30 UTC · Resolved: 2026-03-30 18:05 UTC · Duration: 3.6 h
- Updates: 3 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/tfsfgqyybhxr](https://stspg.io/tfsfgqyybhxr)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-03-30 14:30 UTC: We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
- **monitoring** 2026-03-30 17:21 UTC: A fix has been applied and latency is beginning to recover
- **resolved** 2026-03-30 18:05 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/twt427blw75s · Markdown: https://rewindex.com/company/heap/incidents/twt427blw75s.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/twt427blw75s · Generated 2026-10-18T10:35:02.170Z