# Heap: Issues while trying to login to the heap app

> Heap status incident “Issues while trying to login to the heap app” on 2021-10-18: impact minor (vendor’s label), 2.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/rhyxz4s9rbky
Last updated: 2021-10-18T12:23:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-10-18 09:34 UTC · Resolved: 2021-10-18 12:23 UTC · Duration: 2.8 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/rhyxz4s9rbky](https://status.heap.io/incidents/rhyxz4s9rbky)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2021-10-18 12:23 UTC: This incident has been resolved and all users should be able to log in to the heap app.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2021-10-18 09:34 UTC, resolved after 2.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/rhyxz4s9rbky
- Citation: Heap, “Issues while trying to login to the heap app” (2021-10-18 09:34 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/rhyxz4s9rbky (CC BY 4.0).
- Markdown link: `[Heap: Issues while trying to login to the heap app (2021-10-18)](https://rewindex.com/company/heap/incidents/rhyxz4s9rbky)`


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Canonical: https://rewindex.com/company/heap/incidents/rhyxz4s9rbky · Markdown: https://rewindex.com/company/heap/incidents/rhyxz4s9rbky.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/rhyxz4s9rbky · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:46:46.918Z