# Heap: Heap Connect Syncs: Possibility Of Stale Data

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-04 23:39 UTC · Resolved: 2026-08-05 02:39 UTC · Duration: 3.0 h
- Updates: 3 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/zztxh8m1j063](https://stspg.io/zztxh8m1j063)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-08-04 23:39 UTC: We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- **monitoring** 2026-08-04 23:47 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-08-05 02:39 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/heap/incidents/rcprrx34s925 · Markdown: https://rewindex.com/company/heap/incidents/rcprrx34s925.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/rcprrx34s925 · Generated 2026-10-18T11:30:29.867Z