# Heap: App Unavailability

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-08-10 18:27 UTC · Resolved: 2022-08-10 20:16 UTC · Duration: 1.8 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/r7p9zt54f7t4](https://status.heap.io/incidents/r7p9zt54f7t4)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2022-08-10 20:16 UTC: The incident has been resolved. However, changes to your environment (including creating or modifying event definitions, charts, teammates, and teammate roles) between 1pm ET and 3:50pm ET were not saved. Data collection and ingestion were unaffected for the duration. Please let us know if you encounter any further issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/heap/incidents/r7p9zt54f7t4 · Markdown: https://rewindex.com/company/heap/incidents/r7p9zt54f7t4.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/r7p9zt54f7t4 · Generated 2026-10-18T09:58:48.047Z