# Heap: Queries failing to return

> Heap status incident “Queries failing to return” on 2026-01-05: impact minor (vendor’s label), 45 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/r5pmzc09vft3
Last updated: 2026-01-05T22:32:10Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-05 21:47 UTC · Resolved: 2026-01-05 22:32 UTC · Duration: 45 min
- Updates: 3 · Affected components: App
- [Vendor status page: https://stspg.io/t9mrkxp35982](https://stspg.io/t9mrkxp35982)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2026-01-05 21:47 UTC: Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.
- **monitoring** 2026-01-05 22:31 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-01-05 22:32 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2026-01-05 21:47 UTC, resolved after 45 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/r5pmzc09vft3
- Citation: Heap, “Queries failing to return” (2026-01-05 21:47 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/r5pmzc09vft3 (CC BY 4.0).
- Markdown link: `[Heap: Queries failing to return (2026-01-05)](https://rewindex.com/company/heap/incidents/r5pmzc09vft3)`


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Canonical: https://rewindex.com/company/heap/incidents/r5pmzc09vft3 · Markdown: https://rewindex.com/company/heap/incidents/r5pmzc09vft3.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/r5pmzc09vft3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:33:38.691Z