# Heap: Some Email Reports Not Sent

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-10-09 21:04 UTC · Resolved: 2020-10-09 21:04 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/qxkz632fnwjc](https://status.heap.io/incidents/qxkz632fnwjc)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2020-10-09 21:04 UTC: Due to an infrastructure issue that has now been fixed, email reports that would normally be sent between 10/8 1am and 10/9 11am PT were not sent. Users who were expecting an email report during this time will need to log into Heap to view the report manually. We apologize for the inconvenience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/heap/incidents/qxkz632fnwjc · Markdown: https://rewindex.com/company/heap/incidents/qxkz632fnwjc.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/qxkz632fnwjc · Generated 2026-10-18T11:46:10.994Z