# Heap: Elevated Endpoint Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-08-19 17:32 UTC · Resolved: 2020-08-19 18:24 UTC · Duration: 52 min
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/qrvbc7mwnr60](https://status.heap.io/incidents/qrvbc7mwnr60)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2020-08-19 18:24 UTC: This incident is resolved. For a period between 10:04 AM PT and 10:54 AM PT, we saw elevated 403 status codes on our server-side track endpoint. Events which received a 403 status code during this time period were not processed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/heap/incidents/qrvbc7mwnr60 · Markdown: https://rewindex.com/company/heap/incidents/qrvbc7mwnr60.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/qrvbc7mwnr60 · Generated 2026-10-18T09:53:15.791Z