# Heap: Temporary Data Latency

> Heap status incident “Temporary Data Latency” on 2026-11-05: impact minor (vendor’s label), 3.3 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/qbsy821bk1s4
Last updated: 2026-11-05T07:04:23Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-05 03:38 UTC · Resolved: 2026-11-05 06:57 UTC · Duration: 3.3 h
- Updates: 5 · Affected components: App, Data Collection
- [Vendor status page: https://status.heap.io/incidents/qbsy821bk1s4](https://status.heap.io/incidents/qbsy821bk1s4)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-11-05 03:38 UTC: We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
- **identified** 2026-11-05 04:26 UTC: We are continuing to investigate the issue.
- **identified** 2026-11-05 05:53 UTC: We are continuing to investigate the issue.
- **monitoring** 2026-11-05 06:40 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-11-05 06:57 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-05 04:34 UTC: [Incident updated: Temporary Data Latency](https://rewindex.com/change/r93eb209b6fd5d0.md)
- 2026-11-05 06:04 UTC: [Incident updated: Temporary Data Latency](https://rewindex.com/change/rc078e41b3217c5.md)
- 2026-11-05 06:44 UTC: [Incident updated: Temporary Data Latency](https://rewindex.com/change/r583817df0adeca.md)
- 2026-11-05 07:04 UTC: [Incident updated: Temporary Data Latency](https://rewindex.com/change/r9eff8a65daf838.md)

## Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2026-11-05 03:38 UTC, resolved after 3.3 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/heap/incidents/qbsy821bk1s4
- Citation: Heap, “Temporary Data Latency” (2026-11-05 03:38 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/qbsy821bk1s4 (CC BY 4.0).
- Markdown link: `[Heap: Temporary Data Latency (2026-11-05)](https://rewindex.com/company/heap/incidents/qbsy821bk1s4)`


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Canonical: https://rewindex.com/company/heap/incidents/qbsy821bk1s4 · Markdown: https://rewindex.com/company/heap/incidents/qbsy821bk1s4.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/qbsy821bk1s4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T07:34:55.505Z