# Heap: Temporary Data Unavailability for some customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-11-07 19:08 UTC · Resolved: 2018-11-13 22:28 UTC · Duration: 6 d
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/nlf3x0p2qq8d](https://status.heap.io/incidents/nlf3x0p2qq8d)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2018-11-13 22:28 UTC: Data in both in the app and in Heap Connect has returned to normal. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/heap/incidents/nlf3x0p2qq8d · Markdown: https://rewindex.com/company/heap/incidents/nlf3x0p2qq8d.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/nlf3x0p2qq8d · Generated 2026-10-18T09:41:11.854Z