# Heap: Chart emails are not being sent -- Investigating

> Heap status incident “Chart emails are not being sent -- Investigating” on 2023-03-30: impact minor (vendor’s label), 19 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/mvvws4xbjtn2
Last updated: 2023-03-30T16:08:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-03-30 15:49 UTC · Resolved: 2023-03-30 16:08 UTC · Duration: 19 min
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/mvvws4xbjtn2](https://status.heap.io/incidents/mvvws4xbjtn2)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2023-03-30 16:08 UTC: Chart emails are now being sent. Users who were expecting a chart email between March 30 at 1am PT and March 30 at 4pm PT will need to log into Heap to view the chart manually. We apologize for the inconvenience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2023-03-30 15:49 UTC, resolved after 19 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/mvvws4xbjtn2
- Citation: Heap, “Chart emails are not being sent -- Investigating” (2023-03-30 15:49 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/mvvws4xbjtn2 (CC BY 4.0).
- Markdown link: `[Heap: Chart emails are not being sent -- Investigating (2023-03-30)](https://rewindex.com/company/heap/incidents/mvvws4xbjtn2)`


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Canonical: https://rewindex.com/company/heap/incidents/mvvws4xbjtn2 · Markdown: https://rewindex.com/company/heap/incidents/mvvws4xbjtn2.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/mvvws4xbjtn2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:08:50.338Z