# Heap: Incorrect Hierarchy Truncation

> Heap status incident “Incorrect Hierarchy Truncation” on 2020-06-30: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/mpc9bywljd4j
Last updated: 2020-06-30T02:09:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-06-30 02:09 UTC · Resolved: 2020-06-30 02:09 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/mpc9bywljd4j](https://status.heap.io/incidents/mpc9bywljd4j)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2020-06-30 02:09 UTC: We identified a problem with the way we truncate DOM hierarchies. We have fixed this issue, but web auto-track events captured between June 23rd, 2020 and June 29th, 2020 may be affected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Heap, started 2020-06-30 02:09 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/mpc9bywljd4j
- Citation: Heap, “Incorrect Hierarchy Truncation” (2020-06-30 02:09 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/mpc9bywljd4j (CC BY 4.0).
- Markdown link: `[Heap: Incorrect Hierarchy Truncation (2020-06-30)](https://rewindex.com/company/heap/incidents/mpc9bywljd4j)`


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Canonical: https://rewindex.com/company/heap/incidents/mpc9bywljd4j · Markdown: https://rewindex.com/company/heap/incidents/mpc9bywljd4j.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/mpc9bywljd4j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:17:58.962Z