# Heap: Data Collection Incident – Heatmaps & Session Replays

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-05-16 14:30 UTC · Resolved: 2025-05-16 14:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/mjj348tmdxt0](https://status.heap.io/incidents/mjj348tmdxt0)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2025-05-16 14:30 UTC: Heatmaps and session replays may not have been collected as expected for 3.5 hours. The issue is now resolved and normal data collection has resumed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/heap/incidents/mjj348tmdxt0 · Markdown: https://rewindex.com/company/heap/incidents/mjj348tmdxt0.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/mjj348tmdxt0 · Generated 2026-10-18T11:34:32.888Z