# Heap: Chart emails not being sent

> Heap status incident “Chart emails not being sent” on 2022-08-23: impact none (vendor’s label), 26 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/k9sjz216wmpf
Last updated: 2022-08-23T17:07:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-08-23 16:41 UTC · Resolved: 2022-08-23 17:07 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/k9sjz216wmpf](https://status.heap.io/incidents/k9sjz216wmpf)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2022-08-23 17:07 UTC: We have deployed a fix. Chart emails should be working again. Users who were expecting a chart email between August 22, 4pm PT and August 23, 10am PT will need to log into Heap to view the chart manually. We apologize for the inconvenience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Heap, started 2022-08-23 16:41 UTC, resolved after 26 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/k9sjz216wmpf
- Citation: Heap, “Chart emails not being sent” (2022-08-23 16:41 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/k9sjz216wmpf (CC BY 4.0).
- Markdown link: `[Heap: Chart emails not being sent (2022-08-23)](https://rewindex.com/company/heap/incidents/k9sjz216wmpf)`


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Canonical: https://rewindex.com/company/heap/incidents/k9sjz216wmpf · Markdown: https://rewindex.com/company/heap/incidents/k9sjz216wmpf.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/k9sjz216wmpf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:42:50.315Z