# Heap: Data Collection and App Unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2020-08-21 18:06 UTC · Resolved: 2020-08-21 20:54 UTC · Duration: 2.8 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/htndfqm6rj71](https://status.heap.io/incidents/htndfqm6rj71)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2020-08-21 20:54 UTC: App and data collection have been stable for over an hour. We will investigate the extent to which we’re able to recover data lost due to unavailability and reach out to customers directly with more information.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/heap/incidents/htndfqm6rj71 · Markdown: https://rewindex.com/company/heap/incidents/htndfqm6rj71.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/htndfqm6rj71 · Generated 2026-10-18T11:36:26.656Z