# Heap: EU customers may be experiencing slightly longer-than-normal query times

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-02 09:54 UTC · Resolved: 2026-06-02 19:49 UTC · Duration: 9.9 h
- Updates: 4 · Affected components: AWS (eu-west-1) - S3, S3, AWS (eu-west-1) - ECS, ECS
- [Vendor status page: https://stspg.io/58zmtxgjqcxf](https://stspg.io/58zmtxgjqcxf)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-06-02 09:54 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-06-02 09:55 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-06-02 15:33 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-06-02 19:49 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/gpsbvtwtjgdk · Markdown: https://rewindex.com/company/heap/incidents/gpsbvtwtjgdk.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/gpsbvtwtjgdk · Generated 2026-10-18T10:39:29.638Z