# Heap: Slow Queries

> Heap status incident “Slow Queries” on 2026-07-02: impact minor (vendor’s label), 20 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/gkgz3v48yh7h
Last updated: 2026-07-02T16:50:40Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-02 16:30 UTC · Resolved: 2026-07-02 16:50 UTC · Duration: 20 min
- Updates: 3 · Affected components: App
- [Vendor status page: https://stspg.io/ww5p73bptg15](https://stspg.io/ww5p73bptg15)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2026-07-02 16:30 UTC: We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.
- **monitoring** 2026-07-02 16:40 UTC: Queries have resumed. We are monitoring.
- **resolved** 2026-07-02 16:50 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2026-07-02 16:30 UTC, resolved after 20 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/gkgz3v48yh7h
- Citation: Heap, “Slow Queries” (2026-07-02 16:30 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/gkgz3v48yh7h (CC BY 4.0).
- Markdown link: `[Heap: Slow Queries (2026-07-02)](https://rewindex.com/company/heap/incidents/gkgz3v48yh7h)`


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Canonical: https://rewindex.com/company/heap/incidents/gkgz3v48yh7h · Markdown: https://rewindex.com/company/heap/incidents/gkgz3v48yh7h.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/gkgz3v48yh7h · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T19:16:16.928Z