# Heap: Potential Impact from AWS Outage

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-11-25 19:03 UTC · Resolved: 2020-11-26 01:00 UTC · Duration: 6.0 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/g2rchcd6z3s8](https://status.heap.io/incidents/g2rchcd6z3s8)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Part of an outage event

- [AWS outage, Nov 25, 2020: 28 vendors, 29 incidents](https://rewindex.com/events/2020-11-25-aws)
- This incident blames AWS as the cause. (hop 1, posted +3 h 47 min vs the first vendor naming AWS)
- Evidence: “…Potential Impact from AWS Outage All clear.…”

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>1 vendor, 1 blamed AWS<br/>Pipedream"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed AWS<br/>HubSpot, Xero, Lattice, Heap"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed AWS<br/>Confluent, Pipedream"]:::blames
  root --> later
  me["Heap (this incident)<br/>posted +3 h 47 min"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2020-11-26 01:00 UTC: All clear.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/heap/incidents/g2rchcd6z3s8 · Markdown: https://rewindex.com/company/heap/incidents/g2rchcd6z3s8.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/g2rchcd6z3s8 · Generated 2026-10-20T00:03:26.069Z