# Heap: Custom properties set via Snapshots are temporarily unavailable

> Heap status incident “Custom properties set via Snapshots are temporarily unavailable” on 2016-05-25: impact none (vendor’s label), 2.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/bym50l6v4r7w
Last updated: 2016-05-25T23:57:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-05-25 21:59 UTC · Resolved: 2016-05-25 23:57 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/bym50l6v4r7w](https://status.heap.io/incidents/bym50l6v4r7w)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2016-05-25 23:57 UTC: Custom properties set via Snapshots feature are now capturing data normally and new custom properties defined will function as expected. You may notice that custom properties defined through Snapshots will not have corresponding values between 7AM UTC on May 24th until 12AM UTC on May 26th. We apologize for any inconvenience this may have caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Heap, started 2016-05-25 21:59 UTC, resolved after 2.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/bym50l6v4r7w
- Citation: Heap, “Custom properties set via Snapshots are temporarily unavailable” (2016-05-25 21:59 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/bym50l6v4r7w (CC BY 4.0).
- Markdown link: `[Heap: Custom properties set via Snapshots are temporarily unavailable (2016-05-25)](https://rewindex.com/company/heap/incidents/bym50l6v4r7w)`


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Canonical: https://rewindex.com/company/heap/incidents/bym50l6v4r7w · Markdown: https://rewindex.com/company/heap/incidents/bym50l6v4r7w.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/bym50l6v4r7w · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:54:18.491Z