# Heap: Metric alert latency -- Investigating

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-01 17:38 UTC · Resolved: 2025-12-02 11:11 UTC · Duration: 18 h
- Updates: 4 · Affected components: Notifications and Alerts
- [Vendor status page: https://stspg.io/w6h7670z867m](https://stspg.io/w6h7670z867m)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2025-12-01 17:38 UTC: Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.
- **investigating** 2025-12-01 18:37 UTC: We are continuing to investigate this issue and will provide an update in 2 hours.
- **identified** 2025-12-01 22:00 UTC: The issue has been identified and we are working on a fix. We will provide an update tomorrow.
- **resolved** 2025-12-02 11:11 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/bq3knvxm2gtw · Markdown: https://rewindex.com/company/heap/incidents/bq3knvxm2gtw.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/bq3knvxm2gtw · Generated 2026-10-18T10:33:33.179Z