# Heap: Some customers experiencing latency

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-19 17:04 UTC · Resolved: 2025-11-20 04:30 UTC · Duration: 11 h
- Updates: 4 · Affected components: App
- [Vendor status page: https://stspg.io/t2861hktfk7j](https://stspg.io/t2861hktfk7j)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2025-11-19 17:04 UTC: We are currently investigating this issue.
- **investigating** 2025-11-19 17:06 UTC: Some customers experiencing query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.
- **monitoring** 2025-11-19 20:51 UTC: All systems are now working and we are actively monitoring
- **resolved** 2025-11-20 04:30 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/bll3qn16jsl2 · Markdown: https://rewindex.com/company/heap/incidents/bll3qn16jsl2.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/bll3qn16jsl2 · Generated 2026-10-18T11:38:59.147Z