# Heap: Session Replays Not Available For Viewing

> Heap status incident “Session Replays Not Available For Viewing” on 2023-05-04: impact minor (vendor’s label), 20 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/9gdx4k1ylfy4
Last updated: 2023-05-05T15:48:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-05-04 19:32 UTC · Resolved: 2023-05-05 15:48 UTC · Duration: 20 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/9gdx4k1ylfy4](https://status.heap.io/incidents/9gdx4k1ylfy4)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2023-05-05 15:48 UTC: Session replays are now displaying normally in Heap. No data was lost.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2023-05-04 19:32 UTC, resolved after 20 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/9gdx4k1ylfy4
- Citation: Heap, “Session Replays Not Available For Viewing” (2023-05-04 19:32 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/9gdx4k1ylfy4 (CC BY 4.0).
- Markdown link: `[Heap: Session Replays Not Available For Viewing (2023-05-04)](https://rewindex.com/company/heap/incidents/9gdx4k1ylfy4)`


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Canonical: https://rewindex.com/company/heap/incidents/9gdx4k1ylfy4 · Markdown: https://rewindex.com/company/heap/incidents/9gdx4k1ylfy4.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/9gdx4k1ylfy4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:50:01.276Z