# Heap: Heap Connect Syncs: Possibility Of Stale Data

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-23 22:15 UTC · Resolved: 2026-09-24 00:55 UTC · Duration: 2.7 h
- Updates: 3 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/l6x2vvkq3kxv](https://stspg.io/l6x2vvkq3kxv)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-09-23 22:15 UTC: We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- **monitoring** 2026-09-24 00:38 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-24 00:55 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/6yvgzbwdlrw4 · Markdown: https://rewindex.com/company/heap/incidents/6yvgzbwdlrw4.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/6yvgzbwdlrw4 · Generated 2026-10-18T10:40:51.055Z