# Heap: Some US customers may experience PA query failures in the app.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-20 17:44 UTC · Resolved: 2026-07-21 05:56 UTC · Duration: 12 h
- Updates: 3 · Affected components: App
- [Vendor status page: https://stspg.io/t5dvyqdvy61d](https://stspg.io/t5dvyqdvy61d)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2026-07-20 17:44 UTC: We are currently investigating this issue.
- **monitoring** 2026-07-20 18:05 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-21 05:56 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/5y9nbr6kkyj3 · Markdown: https://rewindex.com/company/heap/incidents/5y9nbr6kkyj3.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/5y9nbr6kkyj3 · Generated 2026-10-18T09:43:24.566Z