# Heap: Degraded App Performance

> Heap status incident “Degraded App Performance” on 2021-11-17: impact minor (vendor’s label), 7.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/5l4gh67hpzpx
Last updated: 2021-11-18T01:50:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-11-17 18:53 UTC · Resolved: 2021-11-18 01:50 UTC · Duration: 7.0 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/5l4gh67hpzpx](https://status.heap.io/incidents/5l4gh67hpzpx)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2021-11-18 01:50 UTC: Query performance issues for customers who recently updated/created event definitions should now be resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2021-11-17 18:53 UTC, resolved after 7.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/5l4gh67hpzpx
- Citation: Heap, “Degraded App Performance” (2021-11-17 18:53 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/5l4gh67hpzpx (CC BY 4.0).
- Markdown link: `[Heap: Degraded App Performance (2021-11-17)](https://rewindex.com/company/heap/incidents/5l4gh67hpzpx)`


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Canonical: https://rewindex.com/company/heap/incidents/5l4gh67hpzpx · Markdown: https://rewindex.com/company/heap/incidents/5l4gh67hpzpx.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/5l4gh67hpzpx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:45:20.691Z