# Heap: Some users are having issues loading the heap app

> Heap status incident “Some users are having issues loading the heap app” on 2023-01-19: impact minor (vendor’s label), 2.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/4twj98tkv306
Last updated: 2023-01-19T23:51:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-01-19 21:45 UTC · Resolved: 2023-01-19 23:51 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/4twj98tkv306](https://status.heap.io/incidents/4twj98tkv306)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2023-01-19 23:51 UTC: The issue has been resolved. The app is loading correctly for affected users.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2023-01-19 21:45 UTC, resolved after 2.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/4twj98tkv306
- Citation: Heap, “Some users are having issues loading the heap app” (2023-01-19 21:45 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/4twj98tkv306 (CC BY 4.0).
- Markdown link: `[Heap: Some users are having issues loading the heap app (2023-01-19)](https://rewindex.com/company/heap/incidents/4twj98tkv306)`


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Canonical: https://rewindex.com/company/heap/incidents/4twj98tkv306 · Markdown: https://rewindex.com/company/heap/incidents/4twj98tkv306.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/4twj98tkv306 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:09:08.914Z