# Heap: Integration data not syncing

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-11 14:02 UTC · Resolved: 2025-08-11 23:56 UTC · Duration: 9.9 h
- Updates: 6 · Affected components: Integrations - Sources
- [Vendor status page: https://stspg.io/l24dv0hbhynq](https://stspg.io/l24dv0hbhynq)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2025-08-11 14:02 UTC: We are currently investigating an issue reported with the Shopify integration. Some data from Shopify may not be available in customer accounts.
- **investigating** 2025-08-11 16:59 UTC: Our integration ingestion pipeline is currently experiencing higher than normal latency. No data will be lost. Customers may not see up to date data for source integrations. We will post an update in an hour.
- **investigating** 2025-08-11 17:57 UTC: We are continuing to investigate the issue.  We will post an update in an hour.
- **investigating** 2025-08-11 19:01 UTC: We are continuing to investigate the issue.  We will post an update in an hour.
- **monitoring** 2025-08-11 20:31 UTC: A fix has been implemented and we are monitoring results.
- **resolved** 2025-08-11 23:56 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/4jmpt7m31q0b · Markdown: https://rewindex.com/company/heap/incidents/4jmpt7m31q0b.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/4jmpt7m31q0b · Generated 2026-10-18T11:32:47.693Z