# Heap: Data collection reload is being executed now

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-07-31 07:59 UTC · Resolved: 2024-08-01 23:12 UTC · Duration: 39 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/37g7dz3kyrtm](https://status.heap.io/incidents/37g7dz3kyrtm)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2024-08-01 23:12 UTC: Data capture was disrupted between 6:05 PM PDT and 9:00 PM PDT (22:05 UTC - 01:00 UTC) on July 30-31 due to an underlying large-scale AWS service disruption. We have completed reloading the available data captured during that time. If you notice any remaining data issues during this window, please contact support.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/heap/incidents/37g7dz3kyrtm · Markdown: https://rewindex.com/company/heap/incidents/37g7dz3kyrtm.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/37g7dz3kyrtm · Generated 2026-10-18T11:44:24.736Z