# Heap: Temporary User Data Latency in EU - Resolved

> Heap status incident “Temporary User Data Latency in EU - Resolved” on 2024-09-12: impact minor (vendor’s label), 9.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/186vytl0zq0n
Last updated: 2024-09-13T00:21:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-09-12 15:10 UTC · Resolved: 2024-09-13 00:21 UTC · Duration: 9.2 h
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/186vytl0zq0n](https://status.heap.io/incidents/186vytl0zq0n)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2024-09-13 00:21 UTC: The data that was skipped during the incident has been reloaded.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Heap, started 2024-09-12 15:10 UTC, resolved after 9.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/186vytl0zq0n
- Citation: Heap, “Temporary User Data Latency in EU - Resolved” (2024-09-12 15:10 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/186vytl0zq0n (CC BY 4.0).
- Markdown link: `[Heap: Temporary User Data Latency in EU - Resolved (2024-09-12)](https://rewindex.com/company/heap/incidents/186vytl0zq0n)`


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Canonical: https://rewindex.com/company/heap/incidents/186vytl0zq0n · Markdown: https://rewindex.com/company/heap/incidents/186vytl0zq0n.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/186vytl0zq0n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:49:08.610Z