# Heap: Query failures impacting some customers in EU

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-05 12:35 UTC · Resolved: 2026-05-05 14:51 UTC · Duration: 2.3 h
- Updates: 3 · Affected components: App
- [Vendor status page: https://stspg.io/2rs64b55z6rg](https://stspg.io/2rs64b55z6rg)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-05-05 12:35 UTC: We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.
- **monitoring** 2026-05-05 13:42 UTC: A fix has been applied. We continue to monitor.
- **resolved** 2026-05-05 14:51 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/10jvxyqxmwwk · Markdown: https://rewindex.com/company/heap/incidents/10jvxyqxmwwk.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/10jvxyqxmwwk · Generated 2026-10-18T11:46:18.600Z