# Heap: Some customers with Session Replay may be experiencing more limited retention in Heap

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-03-03 16:22 UTC · Resolved: 2026-03-11 01:58 UTC · Duration: 7 d
- Updates: 4 · Affected components: Data Collection, App
- [Vendor status page: https://stspg.io/n58p0qmdxghj](https://stspg.io/n58p0qmdxghj)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2026-03-03 16:22 UTC: The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
- **identified** 2026-03-03 16:24 UTC: The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
- **monitoring** 2026-03-09 08:42 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-03-11 01:58 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/08cpm1d38770 · Markdown: https://rewindex.com/company/heap/incidents/08cpm1d38770.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/08cpm1d38770 · Generated 2026-10-18T10:31:16.334Z