# Heap in July 2025: incidents, uptime and changes

> Heap in July 2025: 5 incidents on its status page (2 major or critical), 83.91% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2025/07
Last updated: 2025-08-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 2, minor 3
- Uptime (vendor-reported): 83.91% free of major/critical incidents, 82.84% free of any incident; outage time 5.0 days, incident time 5.3 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2025](https://rewindex.com/company/heap/2025/06.md) · Next: [August 2025](https://rewindex.com/company/heap/2025/08.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap Data Collection Incident](https://rewindex.com/company/heap/incidents/bf5lm5ljbf8k.md) | critical | 2025-07-10 00:32 UTC | 2025-07-14 22:13 UTC | 5 d | resolved |
| [Session Replays Not Loading](https://rewindex.com/company/heap/incidents/05315nc17yq4.md) | critical | 2025-07-18 17:11 UTC | 2025-07-18 19:10 UTC | 2.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap Data Collection Incident](https://rewindex.com/company/heap/incidents/bf5lm5ljbf8k.md) | critical | 2025-07-10 00:32 UTC | 2025-07-14 22:13 UTC | 5 d | resolved |
| [Some users unable to login](https://rewindex.com/company/heap/incidents/zgbplkgpx10j.md) | minor | 2025-07-14 18:18 UTC | 2025-07-14 18:26 UTC | 8 min | resolved |
| [User property data delayed in Heap app (US customers only)](https://rewindex.com/company/heap/incidents/rzzy7sxsqtkj.md) | minor | 2025-07-16 20:37 UTC | 2025-07-16 23:00 UTC | 2.4 h | resolved |
| [Temporary Data Latency US - Resolved](https://rewindex.com/company/heap/incidents/65cmmc9mssdw.md) | minor | 2025-07-17 15:55 UTC | 2025-07-17 21:28 UTC | 5.5 h | resolved |
| [Session Replays Not Loading](https://rewindex.com/company/heap/incidents/05315nc17yq4.md) | critical | 2025-07-18 17:11 UTC | 2025-07-18 19:10 UTC | 2.0 h | resolved |

## Cite this

Heap posted 5 status incidents in July 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2025/07
- Citation: Heap, “Heap in July 2025” (2025-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2025/07 (CC BY 4.0).
- Markdown link: `[Heap: Heap in July 2025 (2025-07-01)](https://rewindex.com/company/heap/2025/07)`


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Canonical: https://rewindex.com/company/heap/2025/07 · Markdown: https://rewindex.com/company/heap/2025/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:16:57.908Z