# Heap in December 2024: incidents, uptime and changes

> Heap in December 2024: 4 incidents on its status page (1 major or critical), 99.67% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2024/12
Last updated: 2025-01-01T00:00:00Z

- Incidents posted: 4 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 2, none 1
- Uptime (vendor-reported): 99.67% free of major/critical incidents, 99.05% free of any incident; outage time 2 h 25 min, incident time 7 h 2 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2024](https://rewindex.com/company/heap/2024/11.md) · Next: [January 2025](https://rewindex.com/company/heap/2025/01.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/1b2b84953zt3.md) | major | 2024-12-19 14:37 UTC | 2024-12-19 17:02 UTC | 2.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/2xk72c9zkc4p.md) | minor | 2024-12-05 11:35 UTC | 2024-12-05 15:33 UTC | 4.0 h | resolved |
| [Heap CoPilot is currently unavailable](https://rewindex.com/company/heap/incidents/mjt5zg1wbs9q.md) | minor | 2024-12-13 15:29 UTC | 2024-12-13 16:08 UTC | 39 min | resolved |
| [Some chart emails are not being delivered](https://rewindex.com/company/heap/incidents/fvqxfpmkvsp6.md) | none | 2024-12-17 20:28 UTC | 2024-12-23 19:21 UTC | 6 d | resolved |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/1b2b84953zt3.md) | major | 2024-12-19 14:37 UTC | 2024-12-19 17:02 UTC | 2.4 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Heap Connect Syncs Scheduled Maintenance](https://rewindex.com/company/heap/incidents/zgbwrbn66f4t.md) | maintenance | 2024-12-07 16:00 UTC | 2024-12-07 23:52 UTC | 7.9 h | resolved |

## Cite this

Heap posted 4 status incidents in December 2024 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2024/12
- Citation: Heap, “Heap in December 2024” (2024-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2024/12 (CC BY 4.0).
- Markdown link: `[Heap: Heap in December 2024 (2024-12-01)](https://rewindex.com/company/heap/2024/12)`


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Canonical: https://rewindex.com/company/heap/2024/12 · Markdown: https://rewindex.com/company/heap/2024/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:34:38.611Z