# Heap in July 2024: incidents, uptime and changes

> Heap in July 2024: 4 incidents on its status page (2 major or critical), 97.04% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2024/07
Last updated: 2024-08-01T23:12:00Z

- Incidents posted: 4 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 1, none 1
- Uptime (vendor-reported): 97.04% free of major/critical incidents, 95.92% free of any incident; outage time 21 h 59 min, incident time 30 h 19 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2024](https://rewindex.com/company/heap/2024/06.md) · Next: [August 2024](https://rewindex.com/company/heap/2024/08.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [AWS Service Disruption](https://rewindex.com/company/heap/incidents/223d8bdpgdbn.md) | critical | 2024-07-30 22:30 UTC | 2024-07-31 04:28 UTC | 6.0 h | resolved |
| [Data collection reload is being executed now](https://rewindex.com/company/heap/incidents/37g7dz3kyrtm.md) | major | 2024-07-31 07:59 UTC | 2024-08-01 23:12 UTC | 39 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/xmlh1b696j68.md) | minor | 2024-07-24 10:14 UTC | 2024-07-24 18:34 UTC | 8.3 h | resolved |
| [Integration properties broken in charts](https://rewindex.com/company/heap/incidents/srvdj07drkcp.md) | none | 2024-07-24 18:26 UTC | 2024-07-24 21:04 UTC | 2.6 h | resolved |
| [AWS Service Disruption](https://rewindex.com/company/heap/incidents/223d8bdpgdbn.md) | critical | 2024-07-30 22:30 UTC | 2024-07-31 04:28 UTC | 6.0 h | resolved |
| [Data collection reload is being executed now](https://rewindex.com/company/heap/incidents/37g7dz3kyrtm.md) | major | 2024-07-31 07:59 UTC | 2024-08-01 23:12 UTC | 39 h | resolved |

## Cite this

Heap posted 4 status incidents in July 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2024/07
- Citation: Heap, “Heap in July 2024” (2024-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2024/07 (CC BY 4.0).
- Markdown link: `[Heap: Heap in July 2024 (2024-07-01)](https://rewindex.com/company/heap/2024/07)`


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Canonical: https://rewindex.com/company/heap/2024/07 · Markdown: https://rewindex.com/company/heap/2024/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:28:44.501Z