# Heap in February 2024: incidents, uptime and changes

> Heap in February 2024: 5 incidents on its status page (1 major or critical), 99.66% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2024/02
Last updated: 2024-03-01T00:00:00Z

- Incidents posted: 5 (major/critical: 1) · Maintenance: 3
- By vendor impact label: major 1, minor 1, none 3
- Uptime (vendor-reported): 99.66% free of major/critical incidents, 97.85% free of any incident; outage time 2 h 20 min, incident time 14 h 54 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2024](https://rewindex.com/company/heap/2024/01.md) · Next: [March 2024](https://rewindex.com/company/heap/2024/03.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [BigQuery syncs are failing](https://rewindex.com/company/heap/incidents/q5s86jjr36j9.md) | major | 2024-02-06 06:19 UTC | 2024-02-06 08:39 UTC | 2.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap Connect Data Latency](https://rewindex.com/company/heap/incidents/fbk46yp0ltqd.md) | minor | 2024-02-02 17:28 UTC | 2024-02-03 06:02 UTC | 13 h | resolved |
| [BigQuery syncs are failing](https://rewindex.com/company/heap/incidents/q5s86jjr36j9.md) | major | 2024-02-06 06:19 UTC | 2024-02-06 08:39 UTC | 2.3 h | resolved |
| [Data latency in the app](https://rewindex.com/company/heap/incidents/104pgrvy04hg.md) | none | 2024-02-13 16:26 UTC | 2024-02-13 20:31 UTC | 4.1 h | resolved |
| [Initial properties sometimes not visible](https://rewindex.com/company/heap/incidents/khqlr3ksmb8q.md) | none | 2024-02-22 00:00 UTC | 2024-02-27 23:11 UTC | 6 d | resolved |
| [Experiencing delays in data being available in the app](https://rewindex.com/company/heap/incidents/8lvn6dxrzz7w.md) | none | 2024-02-26 09:02 UTC | 2024-02-27 10:13 UTC | 25 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Infrastructure Maintenance](https://rewindex.com/company/heap/incidents/jfxsf6q6jh8h.md) | maintenance | 2024-02-18 14:00 UTC | 2024-02-18 17:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Infrastructure Maintenance](https://rewindex.com/company/heap/incidents/ywhy9cp76rdv.md) | maintenance | 2024-02-19 02:00 UTC | 2024-02-19 05:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Infrastructure maintenance](https://rewindex.com/company/heap/incidents/ymxkc2j84sbv.md) | maintenance | 2024-02-26 01:00 UTC | 2024-02-26 03:00 UTC | 2.0 h | resolved |

## Cite this

Heap posted 5 status incidents in February 2024 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2024/02
- Citation: Heap, “Heap in February 2024” (2024-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2024/02 (CC BY 4.0).
- Markdown link: `[Heap: Heap in February 2024 (2024-02-01)](https://rewindex.com/company/heap/2024/02)`


---
Canonical: https://rewindex.com/company/heap/2024/02 · Markdown: https://rewindex.com/company/heap/2024/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:27:44.172Z