# Heap in September 2023: incidents, uptime and changes

> Heap in September 2023: 5 incidents on its status page (2 major or critical), 98.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2023/09
Last updated: 2023-10-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 1, none 2
- Uptime (vendor-reported): 98.94% free of major/critical incidents, 98.07% free of any incident; outage time 7 h 34 min, incident time 13 h 52 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/heap/2023/08.md) · Next: [October 2023](https://rewindex.com/company/heap/2023/10.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap app is not loading](https://rewindex.com/company/heap/incidents/bjlhmj6tqn60.md) | critical | 2023-09-11 17:31 UTC | 2023-09-11 17:42 UTC | 11 min | resolved |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/qn2kpbf9d2tt.md) | major | 2023-09-29 14:03 UTC | 2023-09-29 21:26 UTC | 7.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Temporary Degraded Query Performance](https://rewindex.com/company/heap/incidents/d0y5w8k3t9vs.md) | none | 2023-09-05 21:50 UTC | 2023-09-06 14:14 UTC | 16 h | resolved |
| [Heap app is not loading](https://rewindex.com/company/heap/incidents/bjlhmj6tqn60.md) | critical | 2023-09-11 17:31 UTC | 2023-09-11 17:42 UTC | 11 min | resolved |
| [Heap Help Center is unavailable](https://rewindex.com/company/heap/incidents/dc20mpqjpjll.md) | none | 2023-09-14 18:27 UTC | 2023-09-14 19:33 UTC | 1.1 h | resolved |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/qn2kpbf9d2tt.md) | major | 2023-09-29 14:03 UTC | 2023-09-29 21:26 UTC | 7.4 h | resolved |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/3zfdld8hkq0f.md) | minor | 2023-09-30 01:25 UTC | 2023-09-30 07:43 UTC | 6.3 h | resolved |

## Cite this

Heap posted 5 status incidents in September 2023 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2023/09
- Citation: Heap, “Heap in September 2023” (2023-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2023/09 (CC BY 4.0).
- Markdown link: `[Heap: Heap in September 2023 (2023-09-01)](https://rewindex.com/company/heap/2023/09)`


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Canonical: https://rewindex.com/company/heap/2023/09 · Markdown: https://rewindex.com/company/heap/2023/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:27:43.532Z