# Heap in August 2023: incidents, uptime and changes

> Heap in August 2023: 5 incidents on its status page (1 major or critical), 99.84% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2023/08
Last updated: 2023-09-01T00:00:00Z

- Incidents posted: 5 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 2, none 2
- Uptime (vendor-reported): 99.84% free of major/critical incidents, 99.61% free of any incident; outage time 1 h 8 min, incident time 2 h 51 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2023](https://rewindex.com/company/heap/2023/06.md) · Next: [September 2023](https://rewindex.com/company/heap/2023/09.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Overview and Sessions page are not loading](https://rewindex.com/company/heap/incidents/t60jmjkx5gj6.md) | major | 2023-08-07 19:05 UTC | 2023-08-07 20:13 UTC | 1.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Overview and Sessions page are not loading](https://rewindex.com/company/heap/incidents/t60jmjkx5gj6.md) | major | 2023-08-07 19:05 UTC | 2023-08-07 20:13 UTC | 1.1 h | resolved |
| [Definitions Page Not Loading For Some Apps](https://rewindex.com/company/heap/incidents/wlcslhj06nr1.md) | none | 2023-08-08 00:29 UTC | 2023-08-08 06:31 UTC | 6.0 h | resolved |
| [Queries unavailable for a portion of customers](https://rewindex.com/company/heap/incidents/1q3sbqv8vjfl.md) | minor | 2023-08-17 03:02 UTC | 2023-08-17 04:24 UTC | 1.4 h | resolved |
| [App unavailability](https://rewindex.com/company/heap/incidents/399gsw10bcgv.md) | none | 2023-08-23 07:00 UTC | 2023-08-23 07:00 UTC | 0 min | resolved |
| [App Latency](https://rewindex.com/company/heap/incidents/wxn6cfqwz33v.md) | minor | 2023-08-29 14:57 UTC | 2023-08-29 15:18 UTC | 21 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Routine infrastructure maintenance](https://rewindex.com/company/heap/incidents/mrhmx1xg26x1.md) | maintenance | 2023-08-21 02:00 UTC | 2023-08-21 06:00 UTC | 4.0 h | resolved |

## Cite this

Heap posted 5 status incidents in August 2023 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2023/08
- Citation: Heap, “Heap in August 2023” (2023-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2023/08 (CC BY 4.0).
- Markdown link: `[Heap: Heap in August 2023 (2023-08-01)](https://rewindex.com/company/heap/2023/08)`


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Canonical: https://rewindex.com/company/heap/2023/08 · Markdown: https://rewindex.com/company/heap/2023/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:14:35.125Z