# Heap in December 2022: incidents, uptime and changes

> Heap in December 2022: 3 incidents on its status page (1 major or critical), 99.61% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2022/12
Last updated: 2023-01-01T00:00:00Z

- Incidents posted: 3 (major/critical: 1) · Maintenance: 2
- By vendor impact label: major 1, minor 2
- Uptime (vendor-reported): 99.61% free of major/critical incidents, 96.80% free of any incident; outage time 2 h 50 min, incident time 23 h 47 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2022](https://rewindex.com/company/heap/2022/11.md) · Next: [January 2023](https://rewindex.com/company/heap/2023/01.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Shopify integrations delayed](https://rewindex.com/company/heap/incidents/0l3dj8bzhq2y.md) | major | 2022-12-16 22:20 UTC | 2022-12-17 01:10 UTC | 2.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Exporting data to Appcues delayed](https://rewindex.com/company/heap/incidents/vgmjyfqxffvc.md) | minor | 2022-12-07 22:26 UTC | 2022-12-08 19:04 UTC | 21 h | resolved |
| [Shopify integrations delayed](https://rewindex.com/company/heap/incidents/0l3dj8bzhq2y.md) | major | 2022-12-16 22:20 UTC | 2022-12-17 01:10 UTC | 2.8 h | resolved |
| [Funnel analysis are not updating in the UI](https://rewindex.com/company/heap/incidents/g7k9hxryw3zg.md) | minor | 2022-12-21 15:04 UTC | 2022-12-21 15:23 UTC | 19 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance](https://rewindex.com/company/heap/incidents/83dt4xkqsmmh.md) | maintenance | 2022-12-05 03:00 UTC | 2022-12-05 04:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Infrastructure Scheduled Maintenance](https://rewindex.com/company/heap/incidents/3kj5724ntw15.md) | maintenance | 2022-12-21 03:00 UTC | 2022-12-21 04:00 UTC | 1.0 h | resolved |

## Cite this

Heap posted 3 status incidents in December 2022 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2022/12
- Citation: Heap, “Heap in December 2022” (2022-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2022/12 (CC BY 4.0).
- Markdown link: `[Heap: Heap in December 2022 (2022-12-01)](https://rewindex.com/company/heap/2022/12)`


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Canonical: https://rewindex.com/company/heap/2022/12 · Markdown: https://rewindex.com/company/heap/2022/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:07:29.530Z