# Heap in December 2021: incidents, uptime and changes

> Heap in December 2021: 6 incidents on its status page (2 major or critical), 96.50% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2021/12
Last updated: 2022-01-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 1
- By vendor impact label: critical 1, major 1, minor 4
- Uptime (vendor-reported): 96.50% free of major/critical incidents, 93.04% free of any incident; outage time 25 h 59 min, incident time 2.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2021](https://rewindex.com/company/heap/2021/11.md) · Next: [January 2022](https://rewindex.com/company/heap/2022/01.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [AWS us-east-1](https://rewindex.com/company/heap/incidents/791hh2wzc3cd.md) | critical | 2021-12-07 16:41 UTC | 2021-12-08 00:44 UTC | 8.1 h | resolved |
| [Appcues Outage](https://rewindex.com/company/heap/incidents/dzj63d6623t1.md) | major | 2021-12-08 23:04 UTC | 2021-12-09 17:00 UTC | 18 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Live View is not displaying events](https://rewindex.com/company/heap/incidents/0m64gsjp3gm4.md) | minor | 2021-12-01 20:42 UTC | 2021-12-02 07:21 UTC | 11 h | resolved |
| [AWS us-east-1](https://rewindex.com/company/heap/incidents/791hh2wzc3cd.md) | critical | 2021-12-07 16:41 UTC | 2021-12-08 00:44 UTC | 8.1 h | resolved |
| [Appcues Outage](https://rewindex.com/company/heap/incidents/dzj63d6623t1.md) | major | 2021-12-08 23:04 UTC | 2021-12-09 17:00 UTC | 18 h | resolved |
| [Temporary data latency](https://rewindex.com/company/heap/incidents/wlnnxgtlhbyp.md) | minor | 2021-12-13 19:26 UTC | 2021-12-14 01:38 UTC | 6.2 h | resolved |
| [Temporary data latency](https://rewindex.com/company/heap/incidents/hd6jjmk64dz5.md) | minor | 2021-12-14 21:36 UTC | 2021-12-15 01:18 UTC | 3.7 h | resolved |
| [Temporary data latency](https://rewindex.com/company/heap/incidents/z42fhx3728tm.md) | minor | 2021-12-21 17:26 UTC | 2021-12-21 22:37 UTC | 5.2 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Infrastructure Maintenance](https://rewindex.com/company/heap/incidents/4csxszqgbx1x.md) | maintenance | 2021-12-16 03:30 UTC | 2021-12-16 04:30 UTC | 1.0 h | resolved |

## Cite this

Heap posted 6 status incidents in December 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2021/12
- Citation: Heap, “Heap in December 2021” (2021-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2021/12 (CC BY 4.0).
- Markdown link: `[Heap: Heap in December 2021 (2021-12-01)](https://rewindex.com/company/heap/2021/12)`


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Canonical: https://rewindex.com/company/heap/2021/12 · Markdown: https://rewindex.com/company/heap/2021/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:34:09.599Z