# Heap in May 2021: incidents, uptime and changes

> Heap in May 2021: 6 incidents on its status page (2 major or critical), 99.51% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2021/05
Last updated: 2021-06-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 1
- By vendor impact label: major 2, minor 3, none 1
- Uptime (vendor-reported): 99.51% free of major/critical incidents, 97.80% free of any incident; outage time 3 h 37 min, incident time 16 h 19 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2021](https://rewindex.com/company/heap/2021/04.md) · Next: [June 2021](https://rewindex.com/company/heap/2021/06.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Live View Latency](https://rewindex.com/company/heap/incidents/trkjnnrd9034.md) | major | 2021-05-17 18:29 UTC | 2021-05-17 22:06 UTC | 3.6 h | resolved |
| [Stalled Queries](https://rewindex.com/company/heap/incidents/mzpgtrx2sdnh.md) | major | 2021-05-17 20:21 UTC | 2021-05-17 22:04 UTC | 1.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Signup Unavailability When Using Safari](https://rewindex.com/company/heap/incidents/mv88z053gcrz.md) | minor | 2021-05-05 02:17 UTC | 2021-05-05 04:48 UTC | 2.5 h | resolved |
| [Site Unavailability](https://rewindex.com/company/heap/incidents/x5vslm53t6h1.md) | none | 2021-05-05 23:54 UTC | 2021-05-06 01:07 UTC | 1.2 h | resolved |
| [Live View Latency](https://rewindex.com/company/heap/incidents/trkjnnrd9034.md) | major | 2021-05-17 18:29 UTC | 2021-05-17 22:06 UTC | 3.6 h | resolved |
| [Stalled Queries](https://rewindex.com/company/heap/incidents/mzpgtrx2sdnh.md) | major | 2021-05-17 20:21 UTC | 2021-05-17 22:04 UTC | 1.7 h | resolved |
| [Elevated App Errors](https://rewindex.com/company/heap/incidents/hv60ty9g9rrw.md) | minor | 2021-05-25 16:56 UTC | 2021-05-25 19:13 UTC | 2.3 h | resolved |
| [Delayed Heap Connect Data](https://rewindex.com/company/heap/incidents/v8w0021yx4bf.md) | minor | 2021-05-31 10:18 UTC | 2021-05-31 18:12 UTC | 7.9 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance Window](https://rewindex.com/company/heap/incidents/59l14g8llhfy.md) | maintenance | 2021-05-23 23:00 UTC | 2021-05-23 23:55 UTC | 55 min | resolved |

## Cite this

Heap posted 6 status incidents in May 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2021/05
- Citation: Heap, “Heap in May 2021” (2021-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2021/05 (CC BY 4.0).
- Markdown link: `[Heap: Heap in May 2021 (2021-05-01)](https://rewindex.com/company/heap/2021/05)`


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Canonical: https://rewindex.com/company/heap/2021/05 · Markdown: https://rewindex.com/company/heap/2021/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:02:32.471Z