# Heap in December 2020: incidents, uptime and changes

> Heap in December 2020: 3 incidents on its status page (1 major or critical), 99.95% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2020/12
Last updated: 2021-01-01T00:00:00Z

- Incidents posted: 3 (major/critical: 1) · Maintenance: 0
- By vendor impact label: critical 1, minor 2
- Uptime (vendor-reported): 99.95% free of major/critical incidents, 99.57% free of any incident; outage time 20 min, incident time 3 h 11 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2020](https://rewindex.com/company/heap/2020/11.md) · Next: [January 2021](https://rewindex.com/company/heap/2021/01.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap webapp is unaccessible. Data collection is currently unaffected.](https://rewindex.com/company/heap/incidents/plc9lgs6cljq.md) | critical | 2020-12-07 04:04 UTC | 2020-12-07 04:24 UTC | 20 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap webapp is unaccessible. Data collection is currently unaffected.](https://rewindex.com/company/heap/incidents/plc9lgs6cljq.md) | critical | 2020-12-07 04:04 UTC | 2020-12-07 04:24 UTC | 20 min | resolved |
| [App Unavailability](https://rewindex.com/company/heap/incidents/55fs7hnj3sn0.md) | minor | 2020-12-09 23:48 UTC | 2020-12-10 00:21 UTC | 33 min | resolved |
| [Web Event Visualizer Loading Page Degraded](https://rewindex.com/company/heap/incidents/nd1bcx82wrnx.md) | minor | 2020-12-17 18:42 UTC | 2020-12-17 20:50 UTC | 2.1 h | resolved |

## Cite this

Heap posted 3 status incidents in December 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2020/12
- Citation: Heap, “Heap in December 2020” (2020-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2020/12 (CC BY 4.0).
- Markdown link: `[Heap: Heap in December 2020 (2020-12-01)](https://rewindex.com/company/heap/2020/12)`


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Canonical: https://rewindex.com/company/heap/2020/12 · Markdown: https://rewindex.com/company/heap/2020/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:51:14.766Z