# Heap in April 2020: incidents, uptime and changes

> Heap in April 2020: 7 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2020/04
Last updated: 2020-05-01T00:00:00Z

- Incidents posted: 7 (major/critical: 0) · Maintenance: 2
- By vendor impact label: minor 5, none 2
- Uptime (vendor-reported): 100% free of major/critical incidents, 91.97% free of any incident; outage time 0 min, incident time 2.4 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2020](https://rewindex.com/company/heap/2020/03.md) · Next: [May 2020](https://rewindex.com/company/heap/2020/05.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Temporary data latency](https://rewindex.com/company/heap/incidents/yymjjkxrkf8l.md) | minor | 2020-04-02 04:07 UTC | 2020-04-03 08:52 UTC | 29 h | resolved |
| [Temporary data latency](https://rewindex.com/company/heap/incidents/hb6qhsltzz5h.md) | none | 2020-04-04 19:11 UTC | 2020-04-05 02:05 UTC | 6.9 h | resolved |
| [Truncated Shopify data](https://rewindex.com/company/heap/incidents/g25qn6z4gzr5.md) | minor | 2020-04-08 17:12 UTC | 2020-04-09 03:13 UTC | 10 h | resolved |
| [Event Visualizer Is Not Loading](https://rewindex.com/company/heap/incidents/cxnpx67b39bl.md) | minor | 2020-04-09 19:58 UTC | 2020-04-09 21:36 UTC | 1.6 h | resolved |
| [Delayed Heap Connect Syncs](https://rewindex.com/company/heap/incidents/mx3495d97m3h.md) | minor | 2020-04-14 18:22 UTC | 2020-04-15 06:29 UTC | 12 h | resolved |
| [Delayed Heap Connect Syncs](https://rewindex.com/company/heap/incidents/h1mwrm81msgz.md) | minor | 2020-04-21 09:35 UTC | 2020-04-21 14:51 UTC | 5.3 h | resolved |
| [Intermittent app unavailability](https://rewindex.com/company/heap/incidents/kzf5ylq08lkk.md) | none | 2020-04-22 18:18 UTC | 2020-04-23 05:40 UTC | 11 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Restore Truncated Shopify Data](https://rewindex.com/company/heap/incidents/w7b8kw0xs9ty.md) | maintenance | 2020-04-09 01:00 UTC | 2020-04-09 05:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Scheduled Maintenance Window](https://rewindex.com/company/heap/incidents/pq6m9mqv3rgs.md) | maintenance | 2020-04-22 07:51 UTC | 2020-04-22 07:51 UTC | 0 min | resolved |

## Cite this

Heap posted 7 status incidents in April 2020 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2020/04
- Citation: Heap, “Heap in April 2020” (2020-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2020/04 (CC BY 4.0).
- Markdown link: `[Heap: Heap in April 2020 (2020-04-01)](https://rewindex.com/company/heap/2020/04)`


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Canonical: https://rewindex.com/company/heap/2020/04 · Markdown: https://rewindex.com/company/heap/2020/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:29:27.779Z