# Heap in January 2018: incidents, uptime and changes

> Heap in January 2018: 10 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2018/01
Last updated: 2018-02-01T00:00:00Z

- Incidents posted: 10 (major/critical: 0) · Maintenance: 3
- By vendor impact label: minor 6, none 4
- Uptime (vendor-reported): 100% free of major/critical incidents, 96.79% free of any incident; outage time 0 min, incident time 23 h 52 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2017](https://rewindex.com/company/heap/2017/12.md) · Next: [February 2018](https://rewindex.com/company/heap/2018/02.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Failing Dashboard Queries](https://rewindex.com/company/heap/incidents/hncr2ty68df1.md) | minor | 2018-01-04 22:51 UTC | 2018-01-05 00:14 UTC | 1.4 h | resolved |
| [Email reports are temporarily delayed](https://rewindex.com/company/heap/incidents/wp28y7xg1xvn.md) | none | 2018-01-05 00:16 UTC | 2018-01-05 00:41 UTC | 25 min | resolved |
| [Failing dashboard queries](https://rewindex.com/company/heap/incidents/7vwsdn5lbvz9.md) | minor | 2018-01-05 06:02 UTC | 2018-01-05 10:03 UTC | 4.0 h | resolved |
| [Slow and Failing Dashboard Queries](https://rewindex.com/company/heap/incidents/49mc9yxl3z64.md) | minor | 2018-01-05 21:28 UTC | 2018-01-05 23:32 UTC | 2.1 h | resolved |
| [Failing Dashboard Queries](https://rewindex.com/company/heap/incidents/b33vh05j7d3m.md) | none | 2018-01-09 19:16 UTC | 2018-01-09 19:45 UTC | 29 min | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/7c7c1hvn6jfd.md) | minor | 2018-01-10 14:17 UTC | 2018-01-11 05:25 UTC | 15 h | resolved |
| [Failing Dashboard Queries](https://rewindex.com/company/heap/incidents/t6f87fvlyr5h.md) | minor | 2018-01-10 15:26 UTC | 2018-01-10 17:44 UTC | 2.3 h | resolved |
| [Delayed Heap SQL Syncs](https://rewindex.com/company/heap/incidents/2l69z6bnm8cp.md) | minor | 2018-01-10 18:04 UTC | 2018-01-11 06:41 UTC | 13 h | resolved |
| [Periodic Dashboard Unavailability & Slow and Failing Queries](https://rewindex.com/company/heap/incidents/4vxlppx2p3rg.md) | none | 2018-01-10 22:06 UTC | 2018-01-10 23:58 UTC | 1.9 h | resolved |
| [Slow and Failing Dashboard Queries](https://rewindex.com/company/heap/incidents/fmbtk1hyn98f.md) | none | 2018-01-12 04:19 UTC | 2018-01-12 17:48 UTC | 13 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] \[Scheduled\] Scheduled Dashboard Downtime](https://rewindex.com/company/heap/incidents/5drq5f1gvjh5.md) | maintenance | 2018-01-12 07:08 UTC | 2018-01-12 07:17 UTC | 9 min | resolved |
| [\[Scheduled\] Scheduled Maintenance Window](https://rewindex.com/company/heap/incidents/rhf72sdtg149.md) | maintenance | 2018-01-15 07:02 UTC | 2018-01-15 07:14 UTC | 12 min | resolved |
| [\[Scheduled\] Scheduled Maintenance](https://rewindex.com/company/heap/incidents/87zt2sbtp501.md) | maintenance | 2018-01-22 10:15 UTC | not resolved | ongoing | unknown |

## Cite this

Heap posted 10 status incidents in January 2018 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2018/01
- Citation: Heap, “Heap in January 2018” (2018-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2018/01 (CC BY 4.0).
- Markdown link: `[Heap: Heap in January 2018 (2018-01-01)](https://rewindex.com/company/heap/2018/01)`


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Canonical: https://rewindex.com/company/heap/2018/01 · Markdown: https://rewindex.com/company/heap/2018/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:41:01.766Z