# Harness: Users from Prod 1 and Prod 2 clusters were unable to access Harness Platform

> Harness status incident “Users from Prod 1 and Prod 2 clusters were unable to access Harness Platform” on 2023-12-22: impact major (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/harness/incidents/vp9y07c7p5ml
Last updated: 2023-12-22T12:36:00Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-12-22 12:36 UTC · Resolved: 2023-12-22 12:36 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.harness.io/incidents/vp9y07c7p5ml](https://status.harness.io/incidents/vp9y07c7p5ml)
- [Company: Harness](https://rewindex.com/company/harness.md)

## Timeline of updates

- **resolved** 2023-12-22 12:36 UTC: There was a downtime observed with the Harness platform for the Prod1 and Prod 2 clusters. The login page was not accessible and 502 errors were returned. We are investigating the root cause of the issue and will post RCA here. All functionalities are restored now.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: major) posted by Harness, started 2023-12-22 12:36 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/harness/incidents/vp9y07c7p5ml
- Citation: Harness, “Users from Prod 1 and Prod 2 clusters were unable to access Harness Platform” (2023-12-22 12:36 UTC). Archived by Rewindex: https://rewindex.com/company/harness/incidents/vp9y07c7p5ml (CC BY 4.0).
- Markdown link: `[Harness: Users from Prod 1 and Prod 2 clusters were unable to access Harness Platform (2023-12-22)](https://rewindex.com/company/harness/incidents/vp9y07c7p5ml)`


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Canonical: https://rewindex.com/company/harness/incidents/vp9y07c7p5ml · Markdown: https://rewindex.com/company/harness/incidents/vp9y07c7p5ml.md · JSON: https://rewindex.com/api/v1/companies/harness/incidents/vp9y07c7p5ml · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:26:52.290Z