# Harness: Customers in prod1 are not able to file zendesk tickets.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-31 23:20 UTC · Resolved: 2025-10-31 23:20 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.harness.io/incidents/3tx4gfz0nxql](https://status.harness.io/incidents/3tx4gfz0nxql)
- [Company: Harness](https://rewindex.com/company/harness.md)

## Timeline of updates

- **resolved** 2025-10-31 23:20 UTC: Customers cannot create tickets via Zendesk from the module view. But we can create via the Unified view.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/harness/incidents/3tx4gfz0nxql · Markdown: https://rewindex.com/company/harness/incidents/3tx4gfz0nxql.md · JSON: https://rewindex.com/api/v1/companies/harness/incidents/3tx4gfz0nxql · Generated 2026-10-20T00:05:41.767Z