# Gusto: All administrators are unable to run payroll

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-03-25 23:45 UTC · Resolved: 2026-03-26 01:51 UTC · Duration: 2.1 h
- Updates: 6 · Affected components: API, Gusto.com website, Gusto Mobile, Payroll, Benefits, HR
- [Vendor status page: https://stspg.io/6tkyqg39gmbw](https://stspg.io/6tkyqg39gmbw)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto reported a critical outage preventing all administrators from running payroll, though its initial update described only some administrators as affected. It started at 2026-03-25 23:45 UTC and was resolved at 2026-03-26 01:51 UTC, lasting 2 h 6 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-03-25 23:45 UTC: Some administrators are unable to run payroll
- **investigating** 2026-03-25 23:54 UTC: We are continuing to investigate this issue.
- **investigating** 2026-03-26 01:15 UTC: We are continuing to investigate this issue.
- **investigating** 2026-03-26 01:17 UTC: We are continuing to investigate this issue.
- **investigating** 2026-03-26 01:50 UTC: We are continuing to investigate this issue.
- **resolved** 2026-03-26 01:51 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-03-25 23:45 UTC: [Critical incident: All administrators are unable to run payroll](https://rewindex.com/change/ia603d30f36a2b4.md)


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Canonical: https://rewindex.com/company/gusto/incidents/yw4dqdn3c26w · Markdown: https://rewindex.com/company/gusto/incidents/yw4dqdn3c26w.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/yw4dqdn3c26w · Generated 2026-10-18T12:40:01.885Z