# Gusto: Some customers are experiencing slowness and errors in their Gusto dashboard

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-10-31 17:09 UTC · Resolved: 2024-10-31 18:20 UTC · Duration: 1.2 h
- Updates: 3 · Affected components: Gusto.com website, Payroll, Benefits, HR
- [Vendor status page: https://stspg.io/tvz74t1gdbx2](https://stspg.io/tvz74t1gdbx2)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto reported a major incident causing dashboard slowness and errors for some customers, affecting Gusto.com website, Payroll, Benefits, and HR. It started at 2024-10-31 17:09 UTC and was resolved at 2024-10-31 18:20 UTC, lasting 1 h 10 min; Gusto reported customers should no longer experience symptoms at 17:17 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-10-31 17:09 UTC: We're aware that some customers may experience slowness resulting in an error. We are actively investigating the issue.
- **monitoring** 2024-10-31 17:17 UTC: Customers should no longer be experiencing slowness and errors due to this issue.
- **resolved** 2024-10-31 18:20 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-10-31 17:09 UTC: [Major incident: Some customers are experiencing slowness and errors in their Gusto dashboard](https://rewindex.com/change/i966ceebf62ab4e.md)


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Canonical: https://rewindex.com/company/gusto/incidents/vzyy7dhz2cb2 · Markdown: https://rewindex.com/company/gusto/incidents/vzyy7dhz2cb2.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/vzyy7dhz2cb2 · Generated 2026-10-18T11:34:46.658Z