# Gusto: Some users are unable to request callbacks from their Gusto account

> Gusto status incident “Some users are unable to request callbacks from their Gusto account” on 2023-07-07: impact minor (vendor’s label), 51 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gusto/incidents/nxx7krrtj194
Last updated: 2023-07-07T15:28:03Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-07 14:37 UTC · Resolved: 2023-07-07 15:28 UTC · Duration: 51 min
- Updates: 3 · Affected components: Payroll, Benefits, HR, Phone System
- [Vendor status page: https://stspg.io/jc2mk335mwyt](https://stspg.io/jc2mk335mwyt)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Timeline of updates

- **investigating** 2023-07-07 14:37 UTC: We are currently investigating this issue. For support, please contact us at (800) 936-0383.
- **monitoring** 2023-07-07 15:21 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-07-07 15:28 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Gusto, started 2023-07-07 14:37 UTC, resolved after 51 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/gusto/incidents/nxx7krrtj194
- Citation: Gusto, “Some users are unable to request callbacks from their Gusto account” (2023-07-07 14:37 UTC). Archived by Rewindex: https://rewindex.com/company/gusto/incidents/nxx7krrtj194 (CC BY 4.0).
- Markdown link: `[Gusto: Some users are unable to request callbacks from their Gusto account (2023-07-07)](https://rewindex.com/company/gusto/incidents/nxx7krrtj194)`


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Canonical: https://rewindex.com/company/gusto/incidents/nxx7krrtj194 · Markdown: https://rewindex.com/company/gusto/incidents/nxx7krrtj194.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/nxx7krrtj194 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:42:46.992Z