# Gusto: Most administrators are experiencing errors processing contractor payments.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-02-23 18:55 UTC · Resolved: 2023-02-23 23:25 UTC · Duration: 4.5 h
- Updates: 3 · Affected components: Payroll, Benefits, HR
- [Vendor status page: https://stspg.io/cbsg04lbvxbg](https://stspg.io/cbsg04lbvxbg)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto reported a major outage in which most administrators encountered errors processing contractor payments, from 2023-02-23 18:55 UTC to 2023-02-23 23:25 UTC, lasting 4 h 30 min. Gusto initially advised against processing contractor payments, then identified a fix and asked customers to review processed payments for correctness; the incident was resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-02-23 18:55 UTC: We are currently investigating this issue. Please do not process contractor payments at this time.
- **monitoring** 2023-02-23 19:02 UTC: A fix has been identified and we are monitoring results. Please review contractor payments to ensure processed payments are correct.
- **resolved** 2023-02-23 23:25 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-02-23 18:55 UTC: [Major incident: Most administrators are experiencing errors processing contractor payments.](https://rewindex.com/change/ic5a05e65607727.md)


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Canonical: https://rewindex.com/company/gusto/incidents/n9gcvjsygw2l · Markdown: https://rewindex.com/company/gusto/incidents/n9gcvjsygw2l.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/n9gcvjsygw2l · Generated 2026-10-18T11:45:57.100Z